Wednesday 25 April 2012

More theatre at Check-In

What is it with some passengers when it comes to utilising a cut price airline?
What part of "Please read all the instructions" don't they understand?
Today was a classic!
We are flying from Gatwick to Bordeaux on EasyJet.
Even a half-wit would understand that you have to pay for a check-in bag, over weight and oversize is extra. In fact anything that breaches the rules is a potential area for a hefty surcharge.
And when it comes to a cabin bag, well the dimensions are there for all to see and the strictly enforced limit is one cabin bag per person, end of story.
Now we come to the woman directly in front of us in the "Bag Drop Off Only" queue.
You only had to take one look at this idiot to realise that we were about to witness the sort of check-in drama that would be great for one of those airline reality shows.
For starters her check-in bag was the size of a small Elephant with weight to match.
Her cabin bag was twice the maximum permitted size and as a result simply wouldn't fit into the box they have at check-in to measure maximum allowable dimensions.
Two large hand bags and a big plastic bag completed her personal effects .
For starters, her check-in bag was simply too large and too heavy to either fit on , or be measured by the scales . The result was that said woman was turned away from the counter , only to reappear ten minutes later with two bags she had just purchased  to squeeze her stuff into. She then proceeds to throw all her stuff onto the area in front f the check-in then proceeds to repack in a very random fashion.
I can confirm that we agreed at this point that the woman really needed a reality makeover from that TV star Gok. Another problem was her floor length winter scarf dangling from her neck getting caught up in the action. We saw this scarf being hurled behind her in her frenzy to repack her bags.
So far so good, she gets one bag for free and pays a steep surcharge for the second bag.
Then the drama began in earnest. The check-in woman simply states in a very cool and intimidating voice that the passenger will be restricted to one cabin bag of such and such a size.
At that point the woman is then forced to hand over her cabin bag for check-in
"Ka-ching" this third check-in bag is also slugged the mandatory excess bag fee.
By this time the passenger is pretty near bursting point, aggravated  by a combination of a) total embarrassment b) anger c) frustration and d) the thought that she has just handed over a small fortune in excess baggage fees.
Then as a parting shot, the check-in woman tells the passenger , that when she approaches the departure gate she would have to ensure her two remaining hand bags and the large plastic bag she was holding, would all have to be presented as one single article.
The passenger is now in a blinding rage and  proceeds to let rip at the check -in woman, then having vented her spleen ,exits left, handbags in tow.
As she storms off in the direction of departures all those passengers who had been held up by this nonsense (us included ) burst into a loud and sustained round of applause.
It was brilliant!
Live check-in theatre , you just can't beat it.
If this is what it's like with EasyJet I wonder what's in store at Ryanair?
I can't wait....

Cheers, 
Postscript, today was definitely not one of this woman's finest. Having arrived at Bordeaux airport she, along with a shifty looking middle eastern guy were hauled out of the passport line for a full interrogation. 
Maybe next time around she will settle for a long weekend in Bognor Regis.

1 comment:

  1. I actually had a rant to one of my flatmates today about these kinds of people. Perhaps it is a frustration I have inherited but it forever irks me that some people can't be organized for something they know about and really should be prepared for.
    And with regards to this woman, what on earth was she carrying with her?! Who need that much stuff?!
    I do have to was with regards to the last bit that I have read countless reports from middle eastern people and the crap they get with flying, so please don't be too quick to judge.

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